Beware of fake bills and scams targeting Thryv Australia customers
Phishing attacks can take many forms, but they all share a common goal – getting you to share sensitive information such as login credentials, credit card information or bank account details.
Some of our customers have been receiving phishing/ scam emails pretending to be from Thryv Australia or Yellow Pages, asking them to pay their bill by clicking on imposter links or downloading malicious attachments. DO NOT click on these links or attachments.
Warning signs the email is not from Thryv Australia or Yellow Pages
An email is not from Thryv Australia or Yellow Pages if it asks you:
- for your credit card details or bank details
- for your login credentials to your Thryv Australia/Yellow Pages account
- for any personal or sensitive information
- to click on an attachment to view your bill – our emails never include your bill as an attachment
Here is an example of a scam email
If the email you received contains the above information, it is not from Thryv Australia or Yellow Pages.
If you can’t tell whether an email / bill is legitimate or not, you can verify your bill and account number by logging into myYellow customer portal or calling us on tel: 1800 359 321
How do I protect myself from email scams?
Tips to help protect yourself:
- If you encounter anything that asks for personal or financial information, double check by calling up the organisation on its official number or searching online for any background information on the sender or offer.
- Beware of emails asking you to urgently verify your account, or log in to pay a bill or fine, or any unsolicited requests for sensitive information. Never respond to a request for personal or financial information in an unexpected email.
- Do not open attachments or click on embedded links in emails or sites you don’t know or trust.
- Be wary of emails that have poor spelling or grammar and similar (but not exact) email addresses, names, logos and URL’s.
- Keep your anti-virus software up to date and run weekly anti-virus and malware scans.
- Secure your wireless network and be careful when using public wireless networks.
How do I notify Thryv Australia of a potential scam?
If you believe you have received an email that is not a legitimate Thryv Australia or Yellow Pages email, you can email us at hoax@sensis.com.au or call us on 1800 359 321 for further assistance.
For all other support or to check for widespread scams, please visit the Australian Government’s Scamwatch website.
